How Social Media Can Be Used For Customer Service

In the modern age, most businesses are aware of the importance of using social media as a marketing tool for their business. It is a fantastic tool to create content and share updates about the company – but there is also another great aspect of social media that few have tapped into; customer service.

Customer service is a key element for a number of businesses, and social media is a great medium for business owners to help and interact with their customers. To try and achieve similar success, follow the tips below when using social media as customer service tool.

Build a Relationship

A lot of business simply use social media as a way to promote their business, and they don’t respond when customers reply or comment on their posts. This means they are missing out on the two-way communication social media offers businesses and customers and it means there are lots of potential sale opportunities which are being missed out on. Therefore, if a customer does reply then the business should try and engage them in a conversation. This can build brand loyalty and generally improve the image of the business.

Create a Hashtag

Creating a hashtag which is solely for customer service queries for the business is a great way to help customers on social media. This helps to organise the requests coming through and makes sure that none of the queries get lost in the haze of the timeline. To ensure that customers use the hashtag, it can be a good idea to put the hashtag in your businesses bio and instructs customers to use the hashtag if they want to get through to the customer service team.

Aim to Create a Customer Advocate Base Online

One problem which occurs on social media is a customer going to the company page and leaving a negative review. To overcome this, it can be a great idea to try and build a loyal base of followers to your businesses page. This can be done by having giveaways on your social platforms, which give customers a prize if they share or comment on a post. By building this type of loyalty, you will get these customers advocating on behalf of the business should someone leave a bad post about the business.

Link Reviews Together

A businesses Facebook page gives the customers the option to leave a review and rate the business. The business can then link this with other platforms where people can relate the business. By linking them together, it can help the business improve the online presence of the business. If the reviews are generally good, then this can help to bring in referral traffic to the website and could be one of the best ways to bring in inquiries or get more sales.

Social media is truly helpful to business in attending to customers' complaint, suggestions or inquiries. If your business does not have a customer service on social media, now is the time to create a channel and start reaching out to your customers.

This post was written by Ryan Duffy for Mazinoweb. Ryan Duffy is a freelance writer who is a recent university graduate in Media Studies. His passion for people and writing has encouraged him to pursue this career full-time. Writing on behalf of a provider of  UK customer service phone numbers, he enjoys writing about issues related to business and lifestyle topics. You can connect with him on Twitter.

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How To Remove The Background Blurred Image On Post Pages Of Emporio Theme

If you are using Emporio blogger theme, you will see that when you click on a post, there is usually a blurred background image at the top. If you will like to remove it or hide it, this post will show you how to do so.

There are two methods of doing so. One is by deleting the codes inside of the Emporio theme responsible for the blurred image. The second method is to add  CSS code to hide the blurred background image.

Let proceed with the first method

==> Sign into your blogger dashboard at blogger.com.

==> Go to Theme > Edit HTML.

==> Look for the following codes and delete them.

<b:if cond='data:view.isSingleItem'>
            <b:if cond='data:widgets.Blog.first.posts.first.featuredImage'>
              <b:include data='{                                  image: data:widgets.Blog.first.posts.first.featuredImage,                                  selector: &quot;.bg-photo&quot;                                }' name='responsiveImageStyle'/>
              <div class='bg-photo-container'>
                <div class='bg-photo'/>

==> Click Save Theme.

That's all.

The second method

==> Sign into your blogger dashboard at blogger.com.
Go to Theme > Edit HTML.

==> Search for this code ]]> </b:skin>

==> Add the following codes below it:

<style type='text/css'>
.bg-photo {display:none !important;}

==> Click Save Theme.

That's all

Now let me explain some things here. When you delete the codes from inside the theme you will be able to add a gadget at the top sidebar. 

If you choose to only hide the blurred background photo, your first gadget on the sidebar will not be at the top, parallel to the post title. There will be a free space.

I know most users of the Emporio blogger theme will want to remove the background photo that always appears when a post is viewed.  If you tried these methods, and it worked for you, do share with others by using the social media buttons.

Happy blogging.
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How To Make Emporio Theme Sidebar Show On Opera Browser

Emporio theme is one of the best new themes from Blogger and customizing it has been an issue for many bloggers after installing it. While editing the theme, I didn't check my blog on Opera browser until two fellow bloggers sent me the screenshot of how my blog appears on Opera browser. The sidebar always falls at the bottom of post pages. That is, when you click on a post, the sidebar is seen at the blog bottom, above the footer.

Emporio theme is designed by default to let the sidebar sit at the bottom on some browsers according to its width. There is a media query condition in Emporio theme code that is responsible for it. But this can be corrected and the sidebar won't appear at the bottom. Below is a simple tutorial on how to fix that.

Sign in to your blogger dashboard at blogger.com.

==> Go to Theme > Edit HTML.

==> Search for @media (max-width: 1328px) 

==> Edit 1328px to 640px or to a range of not more than 750px.

==> Click Save Theme.

How To Allow Emporio Theme Sidebar Display On Opera Browser

This is just so quick and easy tweak. What you do think? 
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Domainking.ng Apologizes For Service Disruptions That Occurred In February, 2017

Domainking apology letter may be late but it better than never. Everyone back then was really worried as some believed they will never come back so they transferred their domains to other registrars. Being a Domainking customer, I received an apology email for the service disruption that happened some months back. The reasons for service disruption and measures taken so that such incident won't occur again were stated.

Read below

Dear Mazino Oyolo Kigho,
Warmest Greetings of the Season from DomainKing.NG Team! We hope you are doing well!

We are writing this email to apologize for the service disruption that occurred in February on our platform.

We owe you a big apology for our service disruption in February that had affected our support & services at DomainKing.NG. We really messed it up & we know it.

We know this apology may be coming very late from us, but we are sincerely very sorry for the inconveniences & problems caused to you by our service disruption. We seriously understand the trust you place in us & our responsibilities as a Hosting Service Provider. And I cannot express how sorry I am that we were not upto the level that you expect from us.

Reason for Service Disruption
Our services were affected because a client who had registered a domain with us, abused our services to defraud an organization in India. Being the service provider of the domain, we were involved in legal trouble with the authorities in India. Due to this, we were not able to provide full support to you in February. We have responded to the concerned agency and have provided them with the requested information on the abusive client.

Our support & services were restored in March. But there were still some issues with our backend system which affected some of our services. It took a while for us to fully restore these services as we have been working on improving our system to detect abuse & fixing the bugs. All these issues have now been fixed.

You can now Register New Domains, Buy Hosting, Manage your Existing Domains & Hosting without any problem.

Data Safety
We know the importance of the safety & security of your website & your data. We assure you that none of the customer data or hosting data were affected by this situation.

Keeping you Informed
Since our inception, providing the best quality services & support to you with complete honesty & transparency through communication has always been our focus. But through the past few months we have fell short of these expectations. We are sincerely very sorry for not being at the level of your expectations & keeping you fully informed.

We also know that we should have kept you informed about this situation. We are very sorry for the lack of official communication in this regard from our end. In this regard, we have implemented a new Client Communication & Grievance Redressal Policy in which our Customer Service Department Incharge will issue the statements to our clients in proper & timely manner.

We are also very sorry that we were not able to come with an official apology sooner.

Measures taken by us so that any such incident isn't repeated again
We know apologizing isn't enough in this case. So we wanted to make sure that any such incident is never repeated again in the future.

For this, we have made 3 main changes: 
1) We have made changes to our company structure as per ISO 9001 standards. ISO 9001 standards focuses on better management structure & customer satisfaction. We are now ISO 9001:2015 certified company for which 3rd party has conducted the audit on our company.

The changes in our company structure as per ISO 9001 Standards will help improve our efficiency even more & it will also help reduce the handling time for all technical & billing issues.

2) We have also made sure that none of the client grievances go unnoticed in future.

We now have escalation levels at each departments in which different management levels will look into each client issue. For this, we have created Level 1 Escalation (Department Heads will look into your issue & ensure to resolve your grievance), Level 2 Escalation (Manager will look into your issue if the Level 1 isn't able to resolve your issue) & Level 3 Escalation (Management will directly ensure to resolve your grievance).

Here are the email addresses for each level of escalation in case you are not satisfied by the response from any of our support team.

We also encourage you to please post your feedback on Facebook & Form on our website so that we can improve our services by learning from your feedback. Every Positive or Negative Feedback matters to us.

Kindly post your review & feedback on: Facebook and Feedback Form

3) Further, we have now also implemented new Abuse detection system that is better in detecting potential abuse of service. We have also implemented what we believe to be clear policies in our terms of use that prohibit use of our service for any abuse. Our Abuse Team constantly monitors and exclude any such abusive clients from using our services.

With above measures in place, I assure you that any such incident will never affect our services & support to you in the future.

Making sure that you are fully satisfied with our products & services is our #1 goal at DomainKing.NG. We are more than positive that with these changes we will be able to offer even better services & support to you in the future.

Thank You for your Love & Support:
We sincerely want to Thank you for bearing with us in this matter. We are truly grateful for your loyalty & support during our difficult time.

As our sincerest gratitude to you & for the inconvenience you had due to our service disruption, we want to offer you 50% OFF on all new Hosting Products & Hosting renewals and 10% OFF on Domain Registration & Renewals. This offer will be valid for next 10 days till 25 June, 2017.

Kindly use the coupons DKNGTHANKYOU for Hosting & DKNGTHANKYOU1 for Domains during checkout to avail your discount.

I once again want to express my sincerest gratitude to you for your continued support & understanding on this issue and for the confidence that you have placed in us. Your trust & love means the world to us. We hope that you will give us the opportunity to prove our commitment to you in the future as well.

I'd also like to thank you for taking the time to read this long email. If you have any questions or concerns, please don't hesitate to contact us anytime as we are here 24/7 for you.

From all of us at DomainKing.NG, it is an honour to serve you.

Yours Sincerely,
Karan Singh

So, guys, this is an opportunity to take advantage of the 50% discount for all new hosting products & hosting renewals and 10% discount on domain registration & renewals. 
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Generate Impressive Logos With CoolText.Com

If you know nothing in graphic design and need to have a logo for your brand, you must surely pay someone to do it for you, except he decides to do it free for you. A logo is very important to your brand be it a blog or a product.

Cooltext.com is a website that enables you to generate logos without having knowledge in graphic design. It is very simple to use and quick in creating any logo of your choice.

How To Use CoolText.com

==> Visit cooltext.com. Click on any Logo of your choice.

==>  Type the name of your brand and click Create Logo

==> Click on Download. This is will save it on your device.

That's all!. You can reduce the text size, change the color, and shadow based on the logo style you chose. If you want the HTML code of the logo, you will be required to create an account to get it.
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Gramblr Lets You Post On Instagram With A Computer

You can access Instagram on the web, comment and like posts with the use of a computer, but can't upload photos or videos. For now, Instagram doesn't support posting from the web. Although there are many web applications that allow you to post on Instagram with a PC, not all have a straight forward process.

Gramblr is a web application that allows you uploads photos and videos to Instagram when you use your computer. So, if you have ever wondered how to post on Instagram with a computer, Gramblr is one solution for that.

How To Use Gramblr To Post On Instagram

==> Visit gramblr.com/uploader/#home to download the application. After downloading and installing it, launch the application.

==> First of all, you should select your language. Default language setting is English.

==>  Fill all the required details and click Sign up.

==> Click on the any of the icons to upload a photo or video.

==>  Crop the image according to any size you want. Do this by moving the mouse from the top edge to the bottom.

==>  After cropping, click on Save.

==> You can decide to apply some filters to your photo, if you don't want to, click on Continue to proceed.

==> Enter the caption of your photo. You can decide to upload immediately or later. You can also tag an Instagram user to the photo. If you choose to post immediately, then click on Send.

==> Once your photo has been posted, you will see Upload Complete. Your photo will now appear in your Instagram profile.

With the process, you can upload videos to your Instagram profile. If you follow the above steps closely, you should be able to post photos and videos to Instagram using your computer.

It's is against Instagram TOS to use third-party apps to post on your profile. Your account can be deleted. 
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Discover The Secrets Of Online Marketing To Skyrocket Sales For Your Business

It is unarguable that every business needs new strategies that work to achieve business goals. One sure way is online marketing. Every new and existing business needs a solid online presence in order to create new potential customers and retain existing ones. Sadly, many small businesses today lack the proficiency to implement any kind of online marketing because no solid knowledge have been acquired.

GobalWebHost is organizing a training to reveal the secrets to skyrocket sales for your business. Truly, no one is ever happy with low patronage when it comes to business, that is why you should not miss this training.

Benefits of This Training
1. This course will help all business owners increase their knowledge and understanding of what online marketing involves and how to go about implementing a successful online marketing strategy.

2. The course will show you how to build an online marketing plan, promote your business online, and improve your Website landing page for greater customer conversion rates.

3. The course then shows you in detail how to use Google marketing tools such as Google Analytics and Google AdWords to implement your online marketing strategy. You will learn how to set up a Google AdWords account, how to write ads that attract customers, how to choose the right keywords and budget for your online advertising. Other platforms include Facebook, Twitter, Instagram and LinkedIn.

4. Strategy on how to use Video Marketing to drive traffic to your business.

5. FREE Domain Name, Hosting, and Website for 1 year. (Value is N22,500)

Who To Attend
This course will be of great interest to all business owners and anyone who lacks the knowledge and expertise to implement an online marketing strategy but recognizes the importance of having an effective online marketing plan for the continued success of their business.

First Class: 12th – 13th               Time: 10 am – 12 pm (Morning Session)
Second Class: 14th – 15th           Time: 1 pm – 2 pm (Afternoon Session)
Weekend Class: 17th                   Time: 11 am – 3 pm (Weekend Session)

Course Fee
N30,000 (First 10 people will get a discount of N5,000 & T-Shirt)
Venue: Suite 36, Nickky Africana Plaza, 70c, Allen Avenue, Ikeja, Lagos

How To Register
Make payment to our account detail
Account Name: Global Help Integrated Alliance Limited
Account No: 0021657282
Bank: Stanbic IBTC
And send your name and payment details by text to 09068888333 or email to support@globalwebhost.net.

Note: Payment can be made at the venue but you need to book a space as its first come first serve.

Click here to book a space and get a FREE T-shirt Instantly!
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Designed by Mazino Oyolo Kigho